Terms & Conditions

Last updated: July 2026

These Terms & Conditions ("Terms") govern your use of WA Hero, a WhatsApp messaging automation service available at wahero.org and my.wahero.org. By creating an account, you agree to these Terms.

1. Nature of the Service

WA Hero connects to WhatsApp using an unofficial, WhatsApp Web–based method (not Meta's official WhatsApp Business API). It is not affiliated with, endorsed by, or sponsored by WhatsApp or Meta. Because this method mirrors how WhatsApp Web operates, your connected number remains subject to WhatsApp's own Terms of Service, and WhatsApp may restrict or ban numbers it detects as automated or abusive, independent of anything WA Hero does.

2. Free Trial

New accounts receive a free trial on our Unlimited plan for a limited number of days (as shown on your dashboard, typically 7 days), with no payment required and no invoice generated. Once the trial ends, your account automatically moves to the Free plan unless you choose to upgrade to a paid plan beforehand.

3. Plans & Daily Limits

We offer multiple plans, each with a daily message-sending limit as displayed on our Pricing page and your dashboard. Limits may be adjusted from time to time; we'll display the current limits on the site at all times.

4. Billing & Wallet

• Paid plans are billed on a recurring basis (approximately every 30 days) via an invoice generated to your account.
• You may pre-fund your account using the Wallet feature. Wallet balance is automatically applied toward invoices when available.
• If you upgrade or switch plans mid-cycle, we calculate a prorated amount based on your plan's remaining days, shown to you as a summary before you confirm the change.

5. Account Suspension & Termination

• Accounts with an overdue invoice may be automatically suspended after a grace period shown in our system.
• Accounts that remain unpaid well beyond the suspension period may be automatically and permanently terminated, which erases all account data, messages, and history. This action is irreversible.
• We may suspend or terminate accounts at our discretion for abuse, spam, illegal use, or violation of these Terms, with or without notice.
• You may cancel your subscription or request termination of your own account at any time; no refund is issued for the remaining period, consistent with our No Refund Policy above.

6. Acceptable Use

You agree not to use WA Hero to:

• Send unsolicited bulk messages ("spam") to recipients who have not consented to receive them.
• Send illegal, harassing, fraudulent, or abusive content.
• Attempt to circumvent daily sending limits, security controls, or other clients' accounts.

You are solely responsible for the content you send and the consequences of sending it, including any action WhatsApp takes against your connected number.

7. No Guarantee of Delivery

While we make reasonable efforts to deliver messages reliably (including delivery status tracking and automatic retries where applicable), we cannot guarantee that any given message will be delivered, as delivery ultimately depends on WhatsApp's own systems and the recipient's device/account status.

8. Limitation of Liability

WA Hero is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of the service, including but not limited to loss of your WhatsApp number, loss of messages, or business losses.

9. Changes to These Terms

We may update these Terms from time to time. Continued use of WA Hero after changes are posted means you accept the revised Terms.

10. Contact

Questions about these Terms can be sent via the Support section of your dashboard, or to support@wahero.org.